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FAQs
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Yes! Every item is individually hand-thrown or hand-built by our artists. Slight variations in color, shape, and texture are part of what makes each piece one-of-a-kind.
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All pieces are crafted in our studio [insert city/state]. We source local clay and glazes whenever possible to honor the natural beauty of our region.
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Most of our functional wares (mugs, bowls, plates) are food-safe, microwave-safe, and dishwasher-safe. We always note any exceptions in the product description.
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Each piece is made with care. Ready-to-ship items usually leave our studio within 3–5 business days. Made-to-order pieces can take 2–4 weeks depending on kiln schedule and drying times.
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If your order arrives damaged, please email us within 48 hours with photos of the item and packaging. We’ll replace or refund your piece right away.
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Because each item is handmade, we don’t accept returns for minor variations. However, if you’re unhappy with your purchase, please reach out — we’ll do our best to make it right.
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Avoid sudden temperature changes (like placing cold pieces in a hot oven). Handle with care and enjoy your piece as both functional art and daily ritual.